Shipping Information

At Thejoydeal, most of our products are personalized and custom-made after you place your order. Every item goes through production before dispatch.

Your total estimated delivery lead time includes both production processing time and shipping transit time. Orders start being processed once your payment is confirmed. Business days exclude weekends and public holidays.

Total lead time = Production processing time + Shipping transit time Occasional delays in delivery may happen due to logistics fluctuations. We partner with UPS, FedEx, DHL and USPS for international delivery; exact delivery dates cannot be fully guaranteed by courier companies.

· Standard Shipping: 7–14 business days after shipment

· Expedited Shipping (International only): 5–10 business days after shipment

Special shipping restriction: Martinique, South Africa, Trinidad & Tobago can only be shipped via expedited express service.

Delivery Region	Shipping Metod	Shipping Cost	Free Shipping Eligibility
Zone A (Australia, Austria, Belgium + 19 more countries)	Standard Shipping	$6.99	Orders $78.99 & above qualify for free standard shipping
International Rest of World (UAE, Czech Republic, Israel + 157 more countries)	Standard Shipping	$9.99	Orders $78.99 & above qualify for free standard shipping
International Rest of World (UAE, Czech Republic, Israel + 157 more countries)	Expedited Shipping	$35.00	Not applicable

Once your parcel is dispatched, we will send a shipping confirmation email with your tracking number. You may track your shipment via the link inside the email, or log into your account on thejoydeal.com to view tracking status.

4. Handling Delayed Shipments

If your ordered item is temporarily out of stock, extra production time will be needed before shipment, and we will notify you via email proactively. For out-of-stock items, you may opt to swap for alternative products on our store with a price gap under $5.

1) Please leave sufficient details about your shipping address to ensure a smooth delivery, it would be better if your shipping address can be accurate to Apt/unit number. A correct email is mandatory for receiving order confirmation and shipping notification. The phone number is required for being contacted by delivery man if necessary.

2) Please note that thejoydeal is not responsible for unsuccessful deliveries caused by wrong/insufficient/incomplete shipping address, wrong post/zip code, blank mobile column. Non-delivery or extra shipping costs due to personal reasons will not be taken by thejoydeal.

3) We will make every effort to deliver your package as soon as possible. However, additional time may be required due to address issues and customs clearance.

4) Your order can be tracked in details only when it arrives in destination country. Especially for expedited shipping, please kindly allow some working days of delivery to your address, even likely " not found ". Thanks for your patience. Should you have any question, please reach out to our customer service.

5) If the package is not delivered within 30 days after you place the order, please contact customer service within 180 days after placing the order, we will reply you within 24 hours.

6) Please know that the address of your package can be modified before it is sent out, but the address cannot be modified when the goods are sent out.